AquaShield Manufacturing Sdn Bhd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or product information
- Place an order for our products
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotions
This information may include: name, email address, phone number, company name, billing and shipping address, and payment information.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Respond to your inquiries and provide customer support
- Send you product information, quotes, and technical documentation
- Improve our website, products, and services
- Send marketing communications (with your consent)
- Comply with legal obligations and protect our rights
- Detect and prevent fraud or security issues
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist with order fulfillment, payment processing, shipping, and website hosting
- Business Partners: Authorized distributors or installation contractors (with your consent)
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Malaysian Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant authority
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
AquaShield Manufacturing Sdn Bhd
Unit 12-A, Jalan Industri 4/7
Taman Perindustrian Puchong
47100 Puchong, Selangor, Malaysia
Phone: +60 61 2147 9644
Email: contact@qedocuzuhec.site